FRANDY, IRAWAN (2025) ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELAUT DALAM LAYANAN PENERBITAN BUKU PELAUT ONLINE DI KANTOR KSOP KELAS III TANJUNGWANGI. Masters thesis, Institut Teknologi Dan Sains Mandala Jember.
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Abstract
ABSTRACT Analysis of Factors Affecting Sailors' Satisfaction in the Online Seafarer Book Issuance Service at the KSOP Class III Tanjung Wangi Office. This study analyzes the factors that influence sailors' satisfaction in the Online Seafarer Book issuance service at the KSOP Class III Tanjung Wangi Office. The aim of this research is to explore the impact of Service Quality, Ease of Use, and Data Security, both individually and collectively, on ship operators' satisfaction. The method used is a quantitative approach with multiple linear regression analysis on data obtained through questionnaires. Although the hypothesis suggested an expected simultaneous relationship between the independent variables (Ease of Use, Service Quality, and Data Security) and the dependent variable (Sailors' Satisfaction), the research findings indicate that this relationship did not materialize. These findings require further analysis to identify factors that may have caused the discrepancy in results, such as the presence of unaccounted variables or the use of an inappropriate analytical model. Keywords: Ease of Use, Service Quality, Data Security, Sailor Satisfaction.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | MANAJEMEN-S2 |
| Depositing User: | KARIM BUDIONO |
| Date Deposited: | 19 Jan 2026 04:45 |
| Last Modified: | 27 Mar 2026 02:49 |
| URI: | http://repo.itsm.ac.id/id/eprint/1598 |
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