Melina, Eka Primasti (2025) SISTEM INFORMASI MANAJEMEN PELAYANAN PELANGGAN BERBASIS WEB DI USAHA KAVA BEAUTY BAR JEMBER. Skripsi thesis, Institut Teknologi Dan Sains Mandala Jember.
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Abstract
ABSTRACT The rapid development of information technology has significantly impacted various sectors, including the beauty industry. One such business, Kava Beauty Bar, recognizes the importance of utilizing information technology to support it’s business processes, particularly in service delivery. This researh employed the waterfall method, encompassing requirements analysis, system design, implementation, and system testing. The system was designed using the PHP programming languange and a MySQL database. The system has two access rights: admin and customer. Features include managing user data services, orders, payments, testimonials, and automatic invoice generation. The result of this research is a web-based service management information system that assists admins in managing data in a structured manner and facilitates online service bookings for customers. Testing results showed that the system performed well, meeting user needs and improving the effectiveness and efficiency of the service process at Kava Beauty bar. Keywords: information system, service management, ordering, web-based, Kava Beauty Bar.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | MANAJEMEN-S1 |
| Depositing User: | KARIM BUDIONO |
| Date Deposited: | 17 Apr 2026 08:56 |
| Last Modified: | 17 Apr 2026 08:56 |
| URI: | http://repo.itsm.ac.id/id/eprint/1715 |
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