ERNI, YUNITASARI (2022) PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN RAWAT INAP DI RS. BHAYANGKARA BONDOWOSO. Masters thesis, STIE-Mandala.

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Abstract

ABSTRACT The main purphose of this research is to know the impactdimensionof service quality (tangibles, reliability, responsivenss, assurance, and emphaty) against patient satisfaction. This research use 224 respondent that randomly selected in the inpatien room of Bhayangkara Bondowoso Hospital. This is a quantitative research with multiple linear regression. Data collection method use questionnaire. The result by t test with the help of SPSS 26 software show that the score sig. 2 tailed of variable tangibles 0,000 < 0,05, variable reliability 0,000 < 0,05, variable responsiveness 0,000 < 0,05, variable assurance 0,000 < 0,05, variable emphaty 0,000 < 0,05. This t test show that each variable tangibles, reliability, responsivenss, assurance, and emphaty make impact against patient satisfaction. The result by F test with the help of SPSS 26 software show that significant score0,000 < 0,05. This F test show that all of variable tangibles, reliability, responsivenss, assurance, and emphaty make impact simultaneously against patient satisfaction. Key Word : Service Quality, Patient Satisfaction, Hospital.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	MANAJEMEN-S2
Depositing User:	Handoko Triharso
Date Deposited:	10 Feb 2025 05:48
Last Modified:	10 Feb 2025 05:48
URI:	http://repo.itsm.ac.id/id/eprint/1029

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