DIAN, GITA SYARAVINA (2024) ANALISIS KUALITAS PELAYANAN NASABAH GADAI KREDIT CEPAT AMAN (KCA) PADA PT. PEGADAIAN (PERSERO) UPC BALUNG JEMBER. Diploma thesis, Institut Teknologi Dan Sains Mandala Jember.

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Abstract

ABSTRACT This research was conducted to determine the procedure for Fast Secure Credit (KCA) services at PT. Pegadaian (Persero) UPC Balung and to find out the quality of service pawn products Kredit Cepat Aman (KCA) at PT. Pawnshop (Persero) UPC Balung. This study used a qualitative descriptive research approach. The method of data collection in this study is by using observation, interviews, documentation, and literature studies. The results of this study show that the Fast Secure Credit (KCA) service procedure at PT. Pegadaian (Persero) UPC Balung is very easy and provides many benefits to customers and for the quality of service of Fast Secure Credit (KCA) pawn products at PT. Pegadaian (Persero) UPC Balung can be said to be good. Pihak PT. Pegadaian (Persero) UPC Balung has provided many conveniences to customers who want to pawn their goods. So that customers feel comfortable and satisfied with the services at PT. Pawnshop (Persero) UPC Balung. Keywords: Fast Secure Credit Pledge (KCA), Quality, Service, Procedure

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	D3 PERBANKAN-D3
Depositing User:	Handoko Triharso
Date Deposited:	10 Feb 2025 06:15
Last Modified:	10 Feb 2025 06:15
URI:	http://repo.itsm.ac.id/id/eprint/1240

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