DANANG, HADI WIJOYO (2024) PENGARUH KUALITAS PELAYANAN PUBLIK DAN CITRA KEJAKSAAN TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KEJAKSAAN NEGERI JEMBER. Masters thesis, Institut Teknologi Dan Sains Mandala Jember.

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Abstract

ABSTRACT The quality of public services and the image of the institution are considered as crucial things for the government institution. With that in mind, this research is intended to analyze the correlation between those things and public satisfaction, in this case, at Jember District Prosecutor's Office. Quantitative descriptive was implemented to cope with the previous research objectives. One hundred and two respondents were selected using a nonprobability sampling technique with a quota sampling. The data gathered from those respondents were analyzed using a Structural Equation Model (SEM) approach based on Partial Least Square (PLS) with two evaluation stages which cover: 1) the measurement model and 2) the structural model. Based on the measurement model, the results passed the convergent validity test, discriminant validity test, reliability test, and multicollinearity test. In line with this, the structural model shows that based on the significance test there is a correlation between the quality of public services and the image of the prosecutor's office on public satisfaction at Jember District Prosecutor's Office. It is expected that in the future, Jember District Prosecutor's Office will continue to maintain the current condition to provide more comprehensive benefits to the society. Keywords: image, public satisfaction, and public services

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	MANAJEMEN-S2
Depositing User:	Handoko Triharso
Date Deposited:	10 Feb 2025 06:15
Last Modified:	10 Feb 2025 06:15
URI:	http://repo.itsm.ac.id/id/eprint/1239

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