NUR, CAHYANINGRUM (2023) PENGARUH KOMPETENSI PEGAWAI, KOMITMEN ORGANISASI DAN BUDAYA KERJA TERHADAP KINERJA PEGAWAI MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOR SEBAGAI VARIABEL INTERVENING. Masters thesis, Institut Teknologi Dan Sains Mandala.

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Abstract

ABSTRACT The aim of this study was to investigate and analyze the direct and indirect influence of competence, organizational commitment and work culture on the performance of Bondowoso District Cooperative, Industry and Trade Office employees through organizational citizenship behavior (OCB) as an intervening variable. This research uses an explanatory research approach with a total population of 85 employees and a sample of 85 respondents with a sampling technique that is saturated sampling (census). Data processing was analyzed using descriptive statistics with path analysis techniques using SPSS 24.0. Based on the results of the study, it was concluded that (1) competence, organizational commitment and work culture have a significant influence on organizational citizenship behavior (OCB) in the Bondowoso Regency regional government. (2) Competence, Organizational Commitment, Culture and Organizational Citizenship Behavior (OCB) have a significant impact on the performance of Bondowoso District Government employees. (3) the role of organizational citizenship behavior (OCB) in this study was not able to provide a mediating effect between employee competence, organizational commitment and work culture on the performance of employees of the Bondowoso District Cooperative, Industry and Trade Office. Keywords: competence, organizational commitment, culture, organizational citizenship behavior (OCB) and performance

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HB Economic Theory
Divisions:	MANAJEMEN-S2
Depositing User:	Handoko Triharso
Date Deposited:	10 Feb 2025 06:08
Last Modified:	10 Feb 2025 06:08
URI:	http://repo.itsm.ac.id/id/eprint/1076

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